In January 2022, all analog office phones were replaced with digital, Voice-over-IP (VoIP) phones (some phones were previously replaced with digital phones, these are not being replaced again).
- Quick Reference Guide (6920)
- User Guide (6920)
- Quick Reference Guide (6865i SIP phone)
- Mitel 5304 User Guide
If you have a question or trouble with your office phone, please be sure to include your phone’s extension when contacting the OIT Help Desk.
Accessing Voicemail
Press the voicemail button (differs depending on model of phone). Alternately: call your extension (if off campus, dial 802 + 626 or 635 + extension), let it pick up, and immediately press *
Enter your voicemail passcode (default: 1111, unless you’ve changed it to something else). If you have trouble entering a passcode, please submit a work order at https://helpdesk.vsc.edu and include your extension when requesting assistance
Press:
7 to play a message
3 to discard a message
Voicemail Initial Setup | Change Outgoing Message
Follow Accessing Voicemail, above (including enter in a passcode)
Press 8 to enter user options
Press 7 to set a new passcode (4-7 digits)
Press 8 to enter user options
Press 4 to record a greeting
Press 7 to review your recorded greeting
Press 9 to save it Press 3 discard it and record again
Press 8 to enter user options
Press 6 to record your name
Press 7 to review your recorded name
Press 9 to save it Press 3 discard it and record again